TBS Announce Partnership with CogniPoint™ by PointGrab

TBS, the digital transformation and workforce management experts, has announced it is an official channel partner of CogniPointTM, the sensing technology created by Israel-based PointGrab.

CogniPointTM is a sensor which provides, in real time, building footfall, occupancy and dwell time, driving actionable insights around occupant behaviour and how and when workspace is being used.

This in turn can be used in building/asset management and helps implement efficiencies and optimise the use of space. By using CogniPointTM and Technology developed by Pointgrab, customers can save up to 30% of their workspace and rent expenses.

CogniPoint is easily installed and can be operated and managed through TaskMaster, TBS’s adaptive workforce management platform providing actionable insight the data gathered by the sensors, including presence, people count and locations, is sent data back into TaskMaster, allowing users to monitor and control space. 

PointGrab’s technology makes it easy for workers to share and find workspace and colleagues, fostering greater collaboration and productivity. CogniPointTM also allows users to optimize allocation of physical resources such as workstations, meeting rooms, lighting, HVAC and more, leading to significant cost-savings and improved efficiency.

Each sensor can cover up to 48 sqm, and can also monitor and report on individual spaces within its overall designed area, such as where hotdesking is used. Multiple sensors can also stitch together data to cover wider areas.

Steve Reynolds, TBS Managing Director, said: “The integration of CogniPointTM into our TaskMaster platform is a perfect and complimentary fit with our strategic direction in providing our customers access to business insights on how workplaces, shops public buildings etc. are being utilised.  We are delighted to be an official channel partner for PointGrab.”

“We are excited to partner with TBS and offer together an advanced solution to their extensive customer base in the UK. The joint offering will enable a solution to current pressing Real Estate issues such as poor space utilization, to bring a more productive work environments. The need for such workspace management tools has never been so urgent,” said, Doron Shachar, CEO of PointGrab Ltd. 

About TBS

Formed in 1994, Technological Business Solutions Ltd (TBS) specialise in the delivery of digital workforce management solutions built using its own TaskMaster Platform.

With over 24 years’ experience in developing software, TBS has become the world class partner of choice for many businesses embarking on their enterprise wide digital workforce management strategy.

About PointGrab Inc.Ltd.

Leveraging its ground-breaking sensing technology, PointGrab is pioneering the next generation of office workspace optimization solutions. Its flagship product, CogniPointTM, is a highly advanced facility management sensing solution which provides insight into occupant behaviour and space utilization, while ensuring individual privacy. PointGrab is taking the lead in this space and collaborates with many partners in the facility management and building ecosystems to deliver flexible and efficient solutions that improve commercial real estate business performance. PointGrab’s headquarters is located outside Tel-Aviv, Israel. More information is available at http://www.pointgrab.com; follow us on Twitter and LinkedIn.

SmarTalk – September 2018

Welcome to the September 2018 edition of TBS SmarTalk. In this edition we explore how voice-driven technology is driving business through the latest frontier, we talk about how we teamed up with Shell UK to create a solution to digitise its existing platform inspection regime, and read the latest news on our ground breaking soil moisture testing solution.


Download SmarTalk September 2018

TBS rolls out in UAE and Qatar

We have successfully delivered our first solution for Interserve International into the Middle East. The rollout of the TaskMaster solution has so far been in the UAE and Qatar, both new markets for TBS. 

It allows over 125 Interserve technicians to perform planned and reactive maintenance for their Alshaya contract. Alshaya franchise nearly 90 of the world’s best known retail brands, including Debenhams, Boots and Starbucks, and have 700 stores in UAE and 300 stores in Qatar. 

TBS has integrated with the FSI Concept Evolution CAFM solution to deliver the full mobile solution for Interserve International. The solution allows for the following:

  • Interserve staff training on TaskMaster
    Interserve staff training on TaskMaster

    Jobs generated in Concept Evolution and assigned to technicians which are then are received onto the technicians TaskMaster application, with status updates and data collected being fed into Concept Evolution as the job is progressed.

  • The technician can go through their tasks, add parts used on the job, add assets and record further work required.
  • The customer can view a summary of the work completed and add their comments and service rating before signing off the work.
  • Planners can view their technicians real time locations using the Management Console web applications.

FM focus: Technology is the saviour of post-Brexit Britain

TBS Managing Director Steve Reynolds says companies must embrace the new digital landscape…

It’s been a decade since the global recession and those that survived came out of it leaner and sharper. Yet we are again plunged into a time of uncertainty, a time where businesses are reporting a large increase in people costs.

Facility Management companies are being challenged by shorter contracts, tighter margins and an increasing cost base driven by Brexit, living wage increases, pension reform, the apprentice levy and future foreign labour restrictions.

At the same time they must improve process compliance, productivity and efficiency of the workforce, whilst reducing operational costs and providing transparency to customers who want the confidence that that services are being delivered to the highest standard; helping to differentiate on the quality of the service rather than lowest cost.

Challenges

When looking at how to meet those challenges, simply changing their processes is no more effective than re-arranging the deckchairs on the Titanic. For Carillion is was too late, but it need not be for everyone.

FM companies must though embrace technology and take advantage of the huge advances that can help them save money and improve efficiencies.

At a business I visited recently, they were still operating the same people-centred system as they were 20 years ago. With their sector in financial crisis, they are facing huge challenges, but this is where technology can be an enabler.

The Carillion collapse has served as a wake-up call to businesses which understand that simplytweaking their processes won’t work, and thatsomething more radical and innovative is needed.

‘Business as usual’ to ‘Innovation as usual’

We at TBS are constantly assessing enabling technologies, exploring the positive impact they can have on our customers, and assembling these component parts in a unique way, while focussing on the workforce needs and delivering transformational change that adds real value andcost savings to businesses; thus turning ‘business asusual’ into ‘innovation as usual’.

SmarTalk – June 2018

Welcome to the June 2018 edition of TBS SmarTalk. In This Edition:

  • Facilities Management – we focus on how companies must react  to Brexit and the changes that are coming to the industry
  • Case study – TBS teams up with Mitie and Samsung to deliver FM solutions
  • Our new 3-step  Advice Line
  • TBS rolls out in the Middle East


Download SmarTalk June 2018

Samsung DeX – Turning any Place into a Workplace

Technology has become the great enabler of our workplace. Workers no longer need to have a specific work location to carry out their operations and meet their goals. The latest release from Samsung looks set to be a game changer for those workers who are not confined to the office. The Samsung DeX lets you connect your Galaxy S8/S8+ to a monitor, keyboard and mouse, providing you with a seamless desktop experience that is powered by your phone.

With access to apps, the ability to edit documents and the capacity to deliver presentations from a phone, users no longer need to carry multiple computing devices. The Samsung DeX is the ideal platform for task oriented workers, such as supervisors, social workers, inspection and audit, police, social care, healthcare professionals, that spend 80% of their time away from their office or desk. These individuals, who not only require real-time visibility, awareness and access to information that a Smartphone can deliver away from the office, but also the ability to undertake more detailed work when back at their place of work, will be empowered by the Samsung DeX.

Designed to improve levels of productivity for mobile professionals, the Samsung Galaxy S8 and DeX are fully compatible with TBS’s Enterprise Mobility Platform, TaskMaster, and caters for the mobile workforce that require transparency, accessibility and keyboard entry for certain activities.

With the recent release of DeX, Samsung have now made it possible for businesses to turn any place into a workplace.

For further information on how Samsung DeX can improve efficiencies within your business, please email Rebecca.evans@tbsmobility.com

Transform the Workplace

TBS are pleased to have supported industry partner Vodafone at their recent thought leadership event, Transform the Workplace. Hosted at The Brewery in London, the event brought together industry experts who examined the role technology plays in achieving workplace transformation; delivering invaluable insight into the ways businesses could harness technology within their workplace to improve efficiencies.

Steve Reynolds MD of TBS discussed how Wearables, IoT (the Internet of Things) and Voice Recognition Technology (Conversation as a Service) could be used in the workplace to:

o Increase productivity and efficiency of the workforce
o Engage and empower employees
o Generate a competitive edge
o Retain and attract new talent
o Enhance operational efficiencies.

Following on from recent research in The Stoddart Review, which highlighted the importance of the workplace on workforce productivity, it was fitting to have leading FM provider Mitie speak about their innovation journey with TBS. Providing delegates with a vision into their future workplace, Mitie explained by deploying IoT within their clients’ workplaces has automated what have been traditional people centric processes, thus introducing new ways of working and workplace transformation; ultimately improving operational efficiencies and empowering their workforce.

Keynotes were delivered by Vodafone and Samsung, with a clear message supported throughout the day that Mobile, Cloud and IoT are the keystones to a digital transformation strategy, and these will differentiate you from your competitors.

Considering the above, TBS will be hosting Innovation Workshops with businesses keen to understand and identify areas of their business that could benefit from the deployment of IoT, Wearable and Voice Recognition Technology.

If you would like to find out more information on our Innovation Workshops, please email rebecca.evans@tbsmobility.com

To view TBS’s commentary on the Stoddart Review and to learn more on the role of IoT technology in the workplace, please click here, or to see TBS in action at the Transform the Workplace Event, please click here.

Improving Workplace Efficiency

The Stoddart Review published in December 2016, raises awareness among business leaders of the importance of the workplace and the effect it has – both positive and negative – on the performance of the workforce. The Review aims to encourage executive leadership teams to investigate how well their workplaces are contributing to the success of their organisations; looking at ways to improve workplace efficiency.

Raising productivity levels is an essential part of delivering stronger economic growth. Improving the use of any workspace could give a modest, but significant boost in productivity.

The research in the Stoddart Review has uncovered an explicit link between how well a workplace supports the activities that employees undertake in their role and the employees’ perception of how much their workplaces help them to work productively.

The influence of the workplace on performance has been hidden, yet small rises in productivity are significant and worth pursuing.

Within the report, Duncan Weldon, BBC Newsnight economics correspondent, gives his view of how a increasing productivity by 1% would benefit us all.  He writes that it would:

• Add £20 billion to our national output
• Reduce the annual government deficit by around £8 billion
• Add £250 a year to the average wage packet
• Increase annual profits across the country by almost £3.5 billion

Modern businesses need to be agile to survive and the workplace needs to keep pace with this. The clear message is that the right investment in technology and workforce will make a difference to improve workplace efficiency.

IoT technology and its role in the workplace.

Clearly over the last decade technology has played a significant role in creating an effective workforce. The use of desktop computers and Smartphones now play an intrinsic role in the way we generate and distribute information.

However, we are only just starting to come to terms with the impact the workplace has on our overall productivity.  Until recently this has not been something that could be analysed because the data simply did not exist. With the advent of the Internet of Things (IoT) low cost wireless sensors it is now possible to using data analytics and visualisation tools to measure and assess their impact of the workplace on the workforce.

Using movement sensors and iBeacons with location algorithms it is now possible to capture information on how staff inside the building interact with each other and utilise everything – hot desks, energy use, coffee machine use, washroom use and more. Using this business insight, internal changes can be implemented to improve the workplace environment to make it a more effective place to work, provide the appropriate facilities and ultimately reduce costs whist increasing productivity.

Adding conversation as a service or voice recognition to the mix has the potential to transform the way we request help and services. Simply asking for a coffee machine to be replenished while stood next to the coffee machine will be automatically recognised and a service request generated to a member of the team to replenish the machine, is just one example of what could be achieved.

Act now

IoT is seen as the next big thing and has the potential to completely disrupt the traditional people based processes, from triggering a workforce service request to empty a bin that has become full, to collecting urgent mail from a sensor enabled tray. These new data points can be analysed to improve performance, provide valuable insight and derive new ways of working as part of a continuous improvement programme.

Our approach is to explore the impact these technologies will have on organisations, together with their key business stakeholders. Starting small and quickly deploying a proof of concept, the focus is on specific business benefits.  This can create a sense of urgency to concentrate on digital innovation and to practically demonstrate how technology can underpin this.

When the investigation stage is complete, there will be enough data to make an informed decision on whether to proceed with the innovation or to revisit the requirements.

Improve Workplace Efficiency

If you are looking to improve workplace efficiency within your organisation or are looking to gain a greater understanding of the impact of these enabling technologies, and want to find out how TBS can assist you with your mobile strategy, please email rebecca.evans@tbsmobility.com

To view the Stoddart Review in full, please click here.

A New Kind of Change for the Financial Industry

Gartner highlighted 2016 as a year that would deliver transformational change for the financial industry; driven by digital technologies and new business models. As an industry that have historically been reluctant to change, the idea of digital technologies may at first seem daunting. But as we edge towards the close of 2016, the opportunity technology presents for the financial industry far outweighs the threat.

TBS understand that digital business is forcing many organisations to reconsider how they source and deploy technology and were pleased to explore how revolutionary technology could be utilised by financial businesses, in a secure and cost-effective way, at the recent Financial Customer Advisory Board Event.

Hosted by Samsung at the impressive Banking Hall, London, TBS demonstrated how key technologies could be embraced by the financial industry to address prevalent industry challenges. Showcasing the latest in Wearable, Mobile and IoT (Internet of Things) technology, delegates were provided with an insight into their future workplace and how their business could thrive and survive through the deployment of technology.

With a focus on the customer outcome and the need to bring the high-street banking journey in line with the online experience, TBS demonstrated how technology could enhance efficiencies for this industry by:

  • Augmenting the customer’s high-street journey and improving the relevance with their customers;
  • Empowering the workforce with customer insight and the ability to upsell; and
  • Adding a leading edge.

According to Gartner, CEOs within the financial services should encourage innovation by implementing a bimodal organisational structure and operating model that incorporates a defined innovation framework. TBS have already developed an agile process that underpins a bimodal deployment strategy to assist the financial industry with their digital business where:

  • Mode 1: explores the impact these technologies will have on business, together with key business stakeholders, starting small and quickly deploying a proof of concept with a focus on specific business benefits;
  • Mode 2 concentrates on digital innovation to practically demonstrate how technology can underpin this.

To find out more on how TBS can assist you with your innovation journey, please email rebecca.evans@tbsmobility.com

 

 

 

IoT in the Enterprise: A Pragmatic Approach

At the recent Empowering People with Technology Event hosted in conjunction with Samsung and Mitie, TBS brought together a line-up of elite industry experts who examined how consumer technology could be harnessed as part of a business’s mobile strategy.

Rob Bamforth, Principal Analyst at Quocirca, delivered an informative session on ‘The Industrialisation of IoT and Wearable Devices’, explaining how the emergence of new technologies such as IoT and wearables could be used holistically to take businesses to new levels of efficiency.

As an output from the event Rob has created the following blog, providing an insight into the value being created through deployment of such ubiquitous technology.

IoT in the Enterprise: A Pragmatic Approach

There is a degree of hype surrounding the internet of things (IoT) with many wild ideas reminiscent of ideas for internet businesses during the dot com boom. Despite this, the combination of exuberant innovation and pragmatism is already paying off with some practical and tangible business benefits. However, it is important for businesses not to solely focus on the shiny nature of ‘things’ but to take a broader view with their digital connected strategy.

A recent event, hosted by Mitie, in conjunction with Samsung and TBS Mobility, brought together many important aspects that underpin how IoT technology and wearable devices could have a significant impact on businesses.

WIRED magazine gave presentation of current innovation in this area, which explored the potential for dramatic impact, especially for consumers. Only a couple of years ago many of the ideas would have seemed fanciful and far-fetched. All were based on current concepts ranging from working prototypes to customer ready products.

From ‘consumerisation’ to industrialisation

Consumerisation is important as it lays the groundwork for increased acceptance of technology in both the home and workplace. Recent Quocirca rsearch of UK company attitudes to IoT and wearable devices (“The many guises of IoT” report) has noted a growing appetite for the use of these technologies, especially if both line of business and IT are working together.

This is something that Mitie has addressed with the application of IoT and wearable devices to aid facilities management tasks. Many of the activities involved in managing, securing and cleaning workplaces and facilities may seem straightforward. They may not appear to be obvious contenders for the use of novel technology, but there are opportunities to streamline processes.

The simple repetitive task of cleaning toilet facilities is one area being addressed and has already provided interesting results. Most people will be familiar with the signed sheets outside on the wall indicating when a facility was last cleaned, usually once per hour. But this routine approach to maintenance ignores actual usage of facilities and consequent requirements.

By use of a simple sensor monitoring ‘traffic’ levels, Mitie has gained an understanding of usage patterns. In the past this sort of checking might have been conducted periodically and analysed after the event to establish new working routines. Now the data can be acted upon immediately and dynamically; if the facilities have not been used, then no work is required, but if usage suddenly rises (perhaps a large meeting or event), a message is sent directly to an operative to act.

The combination of IoT with the use of devices worn by the operatives – in this case Samsung smartwatches – means that the messaging technology does not get in the way or encumber the worker. Added to this the organisation does not have to provide what would once have been much more expensive IT to its workforce. The process has been streamlined, but service levels are also improved.

Incremental investment

The idea does not need to stop there. With some external data sources and analytics, a more predictive approach could be taken. Additional sensors could be added to check the use of soap from soap dispensers and toilet paper so that intelligent replenishment schemes could be put in place. It might seem unimportant to those not directly involved, but like other areas where processes can be semi-automated, real efficiency savings can be made. In low margin services where much of the cost is people, such as facilities management, efficiency makes a big difference.

The investment cost has not been significantly high either and this indicates a great way to apply innovative technology to improve a business process:

  • First, identify a business problem that could benefit from incremental improvement by gathering more data or applying some level of automation.
  • Next, look to technologies that are becoming commoditised by consumerisation so that employee acceptance can be readily achieved and propositions can be tested quickly and deployed relatively cheaply.
  • Finally, measure and analyse the return to plot next steps. It might require more investment or enhancement, or even for the current concept approach to just be made more robust. However, if the returns are already demonstrable and the decisions about the next level of investment are based on valid experimentation, then the next small leap is not in the dark.

With current levels of innovation, it is clear that there will be many new IoT technologies and concepts over the coming years, but businesses do not need wait. There are plenty of smart devices and sensors available to use today, and costs have already been driven down to levels that make enterprise applications worthwhile. It doesn’t require special IoT magic or even a CIoTO (Chief IoT Officer), just a bit of business led thought combined with smart IT application of what’s already available.

For more information, please contact rebecca.evans@tbsmobility.com