Europe’s leading specialist electrical and telecommunications retailer has been shortlisted for the Retail Week Technology Awards.
Dixons Carphone with Samsung and TBS, are finalists in the Retail Week Technology Awards, Innovation of the Year category, for their Colleague Smart Watch.
With a core retail business as the largest multi-channel specialist electrical and telecommunications retailer in Europe, Dixons Carphone consistently showcase the latest products and technology. Now, with TBS and Samsung Gear wearable devices, the customer experience is powerfully improved using the hottest tech available.
With over 40,000 Dixons Carphone employees in nine countries, and millions of customer enquiries on a daily basis, using the Samsung Gear and TBS’s TaskMaster solution will benefit customer and retailer in equal measure.
Seamlessly, floor colleagues can act on the initial customer enquiry, check stock levels of any item, detail up-to-date offers and care plans, inform the warehouse of the order and deliver to the nearest till for purchase.
Sebastian James, Group Chief Executive states that Dixons Carphone are “We will not only help customers to access the technology and the connectivity that is right for them, but also find the expertise and services that bring them to life – the first and best company to offer this complete end-to-end proposition.”
Steve Reynolds, Managing Director of TBS, added “Dixons Carphone has taken steps to differentiate itself, adopting wearable devices to enhance the customer journey. This has placed them at the forefront of the retail industry, yet again. We are delighted to see Dixons Carphone, Samsung and TBS running for this prestigious award.”
The winners will be decided by a distinguished judging panel of retail experts and announced at the ceremony on 14th September 2016 at Intercontinental 02, London. For more information on the awards go to https://techecommawards.retail-week.com/.