iLINKS Innovations

At the annual iLINKS Innovations Conference, Samsung and TBS delivered an informative presentation on Smart Healthcare; exploring the challenges faced by the NHS and identifying how enabling technologies can be used to provide transformational change.

The session opened by detailing the challenges in the healthcare sector, with an emphasis on doing more with less and continually looking for ways of improving services provided by hospitals, doctor’s surgeries, care homes, domiciliary care, ambulance services and tele care services etc. This can be achieved by enhancing the patients’ experience and empowering the healthcare workforce. In the majority of cases, everything that can be done has been done and so it is a major challenge, and as a result any transformational change can only be achieved with the introduction of digital enabling technologies.

The session highlighted that over the last couple of years the implementation of technology in many sectors have:

  • Enabled new business models
  • Developed intuitive and disruptive new ways of working
  • Empowered the workforce and improved the workplace

The session went on to highlight the potential impact the following key digital enabling technologies could have in healthcare.


Allows healthcare providers to store and process enormous volumes of data which can be analysed to:

  • Improve performance
  • Provide valuable insight
  • Improve the overall patient experience
  • Derive new ways of working as part of a business’s continuous improvement programme
  • Removes interoperability barriers


Clinicians and frontline staff can be empowered by Cloud connected Tablets, Smartphones and Wearable devices to capture, and access, real-time data in care settings. Information from these devices can be used to:

  • Improve operational efficiencies
  • Deliver a consistent, compliant, levels of care
  • Improve the effectiveness of care
  • Enhance productivity


Allows data to be captured from assets, which can be analysed using data analytics and processed by a rules engine to automatically trigger and allocate tasks to:

  • Save time
  • Introduce new ways of working
  • Provide new levels of insight not thought possible
  • Provide real-time, crucial, information to key stakeholders to increase awareness surrounding the operations of the care setting and the patient

Conversation as a Service (AI)

This has the potential to transform the way we request help and services. Since this technology is now very capable, we will see a range of voice and messaging based business applications being developed over the short to medium term. From requesting assistance to making an appointment, conversation based services will provide user-friendly service that will:

  • Save time and money – with no requirement for user training
  • Improve operational efficiencies – with no human interaction required
  • Improve patient experience

With insight into these enabling technologies, and an understanding on how they are being used in healthcare, the audience were encouraged to participate in an ideation session; to uncover unique ways as to how these technologies could be used. The audience delivered some inspirational ideas, including:

  • The introduction of a nationwide mobile NHS App that would provide healthcare professionals (HCP) with vital access to information on the person’s health, by use of NFC technology; to ensure the appropriate care is administered. The first HCP would simply tap their device on the patient’s mobile phone to receive key information on the patient.
  • The implementation of wireless sensors on asthma inhalers to monitor the patients’ usage patterns and vital signs to optimise doctor visits and detect anomalies to improve care.
  • Using wireless sensors to provide the remote administration and monitoring of chemotherapy treatment for those cancer patients who live in remote locations with no local facilities. This would allow self-administration of the drugs with the control and monitoring being undertaken remotely by clinicians who can monitor the process and patient’s vital signs.
  • The enhancement of a way finding system in hospitals, which would use internal Wi-Fi Network and locations based algorithms to locate their exact position, via the visitors or patients’ Smartphones; to provide a visual system like satellite navigation to guide them to their target location in the hospital. The system could be extended further to include alerts when the patient leaves home so the hospital knows they are on their way.
  • The introduction of an auto-translation voice service, using AI services, such as Chatbot and Voice Recognition. This would remove any language barriers faced by non-English speakers, by automatically translating in real time, allowing the patient to describe their symptoms in their own language and be translated accordingly for the health care professional.
  • The wireless connection of sensors and artificial intelligence within the homes of those suffering from mental health issues to promote independent living, whilst alerting care providers of out of routine events, such as are they not getting out of bed, when they leave their home, when they return, voice activated reminders to take medication and wearables to monitor their emotional wellbeing.

With the success of the session, Samsung and TBS will be running exclusive Healthcare Innovation Workshops with Industry Providers; enabling these organisations to identify areas of their business that could benefit from deployment of technology.

If you would like to discover more on how enabling technologies could transform your healthcare services, or would like more information on running an Innovation Workshop with the potential of a Proof of Concept, please email

About Samsung Electronics Co., Ltd.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and semiconductor and LED solutions. For the latest news, please visit the Samsung Newsroom at Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and semiconductor and LED solutions. For the latest news, please visit the Samsung Newsroom at