Dixons Carphone, Samsung and TBS shortlisted for Retail Week Awards

Europe’s leading specialist electrical and telecommunications retailer has been shortlisted for the Retail Week Technology Awards.

Dixons Carphone with Samsung and TBS, are finalists in the Retail Week Technology Awards, Innovation of the Year category, for their Colleague Smart Watch.

With a core retail business as the largest multi-channel specialist electrical and telecommunications retailer in Europe, Dixons Carphone consistently showcase the latest products and technology. Now, with TBS and Samsung Gear wearable devices, the customer experience is powerfully improved using the hottest tech available.

TechEcomm_2016_FINALIST (002)This innovation has been recognised by the retail industry.

With over 40,000 Dixons Carphone employees in nine countries, and millions of customer enquiries on a daily basis, using the Samsung Gear and TBS’s TaskMaster solution will benefit customer and retailer in equal measure.

Seamlessly, floor colleagues can act on the initial customer enquiry, check stock levels of any item, detail up-to-date offers and care plans, inform the warehouse of the order and deliver to the nearest till for purchase.

Sebastian James, Group Chief Executive states that Dixons Carphone are “We will not only help customers to access the technology and the connectivity that is right for them, but also find the expertise and services that bring them to life – the first and best company to offer this complete end-to-end proposition.”

Steve Reynolds, Managing Director of TBS, added “Dixons Carphone has taken steps to differentiate itself, adopting wearable devices to enhance the customer journey. This has placed them at the forefront of the retail industry, yet again. We are delighted to see Dixons Carphone, Samsung and TBS running for this prestigious award.”

 

The winners will be decided by a distinguished judging panel of retail experts and announced at the ceremony on 14th September 2016 at Intercontinental 02, London. For more information on the awards go to https://techecommawards.retail-week.com/.

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CD Fleet Services Drivers Now “Fully Connected” with TaskMaster

CD Auctions Fleet Services equips its in-house transport drivers with 4G android based smartphones and TBS TaskMaster to improve collection and delivery services to its rapidly expanding customer base.

Reporting on fleetpoint.org, it was confirmed that the TBS TaskMaster software, operated through the smartphones, will offer a wide range of benefits to CD Fleet Services customers including estimated time of delivery or collection, email confirmation of vehicle release and vehicle condition reports. CD Fleet ServicesThe devices replace the current paper based system.

Andy Brown, CD Auction Group managing director, said: “The CD Fleet Services transport division has expanded rapidly in the last couple of years and we are now doing twice as many vehicle movements as we were two years ago.

“These new handheld devices, which are fully 4G-connected, will enable us to automate our data capture in this busy area and offer a seamless, online experience to our customers.

“The integrated GPS satellite navigation means our drivers can send an ETA to a customer – no more sitting around wondering when the collection or delivery is going to happen. The navigation facility also allows better route planning when new jobs are booked.

“Once on site, our drivers can confirm and record the condition of the vehicle electronically and then email all that documentation straight to the customer.”

For the full article please see http://www.fleetpoint.org/fleet-industry-news/news-by-date/cd-fleet-services-drivers-now-fully-connected/

 

Managed Mobility Demystified

Leading mobility solutions provider, TBS have launched their new website to better explain TBS’s TaskMaster Platform and the world of managed mobility solutions.

“A new website to deliver a clearer understanding of the functionally rich and sector specific solutions created using the TaskMaster Managed Mobility Platform” is the message from David Dean, TBS Director. TBS have specialised in the mobility solutions market since the early nineties with solutions provided for multiple sectors including logistics, facilities management and utilities. WebsiteThey have recognised that a clearer message was needed to help demystify the world of managed mobility and what the TaskMaster platform is doing to rapidly provide functionally rich and tailored solutions to meet the specific needs of its customers across all sectors.

Jon Poynton, Commercial Director adds “… a new website allows us to easily reflect the more recent advances within market that the TaskMaster Platform has exploited, including wearable technologies and Internet of Things (IoT) integration. This has helped deliver solutions for the Retail sector and significantly enhance the offerings across all others”.