Why Transport matters
Transport is important. It’s something that we use in our everyday lives which connects people and businesses and permits the economy to thrive. Transport services such as bus, rail and aviation are increasingly used more each day in order to keep up with growing demand from customers. Consequently, the need to drive growth whilst reducing costs and delivering a quality service is imperative. By using key enabling technologies as a foundation for change, Transport organisations are able to develop disruptive and sustainable strategies.
Challenges within the Transport sector
Today, Transport organisations are faced with a growing pressure to deliver a quality, cost effective service while improving customer satisfaction. Additionally, the sector is under pressure to meet compliance regulations while reducing the risk of imposed fines and penalties. Furthermore, they need to ensure safer facilities for staff and customers with real time information and notifications such as accidents on platforms or delays.
In recent years, the Transport industry has undergone significant change due to technological advancements. The Department for Transport has embraced these advancements in order to help them achieve SLA’s, compliance, customer satisfaction and safety, and to encourage a digitally connected market place.
How technology can help overcome these challenges
With a significant growth in passenger numbers and customers’ exceeding expectations, businesses need to invest in the right technology to deliver maximum profitability and keep ahead of the game with innovative transport solutions.
The Transport Infrastructure Efficiency Strategy report states it is clear that in a world where the pace of technology and innovation are influencing how people, businesses and communities interact and rely upon transport, that this is a time of change. The introduction of digital emerging technologies is transforming the way we work, live and engage with each other and businesses. Whether it’s IoT enabled sensors or wearables, mobile working, dynamic scheduling or data analytics, Transport organisations are increasingly embracing technology to enhance efficiencies.
IoT sensors for example can detect a range of information including the amount of footfall, number of passengers travelling on a mode of transport and whether facilities need cleaned or are at the correct temperature. Additionally, sensors can also detect whether there are delays or incidents such as snow or ice on the runway or an issue on the train platform. Not only does IoT enabled sensors trigger a job to be created if it detects a problem, but it also allows organisations to demonstrate the steps taken to maintain standards. Furthermore, through the use of deploying mobile devices or smart wearable technology, Transport organisations can improve communication processes and overall efficiencies. Real time generation of notifications and alerts are sent directly to platform staff via smart wearables. This helps ensure trains depart on time, reduces the risk of imposed fines and enhances the customer experience.
Staff can also capture relevant information at the point of service via their mobile device, reducing manual paper work processes and therefore increasing their capacity. Intuitive mobile technology allows for the recording of signatures, photos or videos and mandates workflows to ensure compliance, at the same time managing the activities of the workforce.
The Transport sector can transform the way they offer their services by generating data from every interaction with their customers and physical assets to help make intelligent business decisions in real time. According to D!gitalist Magazine, with the emergence of smart products, assets, and always-on “things,” we now have access to unparalleled amounts of information. This information along with Big Data, analytics, and cloud technology enables companies to gain value sourced from data and turn insight into action.
By complying to regulations, ensuring transport arrives on time and improving on delays, Transport organisations enable an enhanced, consistent customer service experience and are able to deliver transformational outcomes.
TBS in the Transport sector
TBS are revolutionising the way Transport organisations work. With a huge array of emerging technologies using IoT, AI and mobile, TBS helps choose the right route for you to improve passenger experience and journey times, keep services running smoothly and ensure your employees are productive, engaged and empowered. For further information on how we can help you transform your transport services, contact us for further details.