Totalmobile Announces Strategic Acquisition of TBS

Leading Field Service Management Software Company Totalmobile Announces Strategic Acquisition of TBS to Strengthen Market Share and Product Capability

5th February 2019 – Belfast-based Totalmobile, a leading innovator in Field Service Management (FSM) and Mobile Workforce Software Solutions, has today announced the strategic acquisition of Technological Business Solutions (TBS), which will add significant scale, new market verticals and new and improved products into the Totalmobile Group.

www.totalmobile.co.uk

Following a transformational year in 2018 (which saw revenues grow in excess of 20%, software sales increase by over 30% year on year and the company return to profitability following its transition to a software as a service (SaaS) business model), Totalmobile has acquired 100% of Derby-based TBS – a FSM specialist similar to Totalmobile but with significant reach in the Facilities Management Industry and strong IoT capability.

TBS’ FSM and IoT technology is deployed in some of the UK’s largest and most complex organisations and will complement Totalmobile’s core proposition whilst adding a commercially proven range of IoT software solutions to the Group’s product suite. This will enable customers to minimise the reliance on paperwork and help workforces deliver better services to end-users, whilst ensuring compliance assurance and visibility.

The new Totalmobile Group will service some 250 organisations across a broad range of sectors including Healthcare, Utilities, Construction/Infrastructure, Local Government and Facilities Management.  The Group’s comprehensive suite of digital, mobile software solutions will enable organisations to leverage operational and financial benefits by enhancing mobile worker capacity, delivering operational cost reductions, improving the consistency of customer service, and enhancing compliance assurance and reporting.  

This exciting acquisition for the Totalmobile Group (which remains strongly backed and supported by leading technology-private equity firm Horizon Capital), come on the back of the recently signed strategic partnership between Servelec and Totalmobile, and the recent news of Totalmobile’s investment in a new Infrastructure Division.  Servelec, the UK’s leading provider of health and social care software will work strategically with Totalmobile to enable the delivery of mobile workforce efficiencies into their extensive health-sector customer base, whilst the new Infrastructure Division will focus on deploying Totalmobile’s Mobilise, Optimise and Analyse products (and now TBS’ IoT capability) into the Utilities and Infrastructure sectors.

In the expanded Totalmobile Group, Jon Poynton of TBS will join the Group Management Board as MD TBS, and will be supported by Steve Reynolds, his co-founder.  

Mark Rogerson, Executive Chair of Totalmobile Group comments: “Over the past few years, Totalmobile has emerged as one of Europe’s leading Field Service Management software organisations.  We have focused on developing the best FSM technologies wrapped with unrivalled customer service and data analytics.  With our transition to a SaaS-based delivery model nearing completion, we have listened carefully to our customers and the acquisitions of TBS represents our intent to build on our success by adding new solutions across a variety of market sectors where mobile working adoption and benefits realisation is high.  Jim Darragh, CEO of Totalmobile, the whole of the Totalmobile Team and I look forward to working closely with Steve and Jon and their teams to deliver transformational outcomes for our customers in this fast-growing and exciting Sector.”

TBS Announce Partnership with CogniPoint™ by PointGrab

TBS, the digital transformation and workforce management experts, has announced it is an official channel partner of CogniPointTM, the sensing technology created by Israel-based PointGrab.

CogniPointTM is a sensor which provides, in real time, building footfall, occupancy and dwell time, driving actionable insights around occupant behaviour and how and when workspace is being used.

This in turn can be used in building/asset management and helps implement efficiencies and optimise the use of space. By using CogniPointTM and Technology developed by Pointgrab, customers can save up to 30% of their workspace and rent expenses.

CogniPoint is easily installed and can be operated and managed through TaskMaster, TBS’s adaptive workforce management platform providing actionable insight the data gathered by the sensors, including presence, people count and locations, is sent data back into TaskMaster, allowing users to monitor and control space. 

PointGrab’s technology makes it easy for workers to share and find workspace and colleagues, fostering greater collaboration and productivity. CogniPointTM also allows users to optimize allocation of physical resources such as workstations, meeting rooms, lighting, HVAC and more, leading to significant cost-savings and improved efficiency.

Each sensor can cover up to 48 sqm, and can also monitor and report on individual spaces within its overall designed area, such as where hotdesking is used. Multiple sensors can also stitch together data to cover wider areas.

Steve Reynolds, TBS Managing Director, said: “The integration of CogniPointTM into our TaskMaster platform is a perfect and complimentary fit with our strategic direction in providing our customers access to business insights on how workplaces, shops public buildings etc. are being utilised.  We are delighted to be an official channel partner for PointGrab.”

“We are excited to partner with TBS and offer together an advanced solution to their extensive customer base in the UK. The joint offering will enable a solution to current pressing Real Estate issues such as poor space utilization, to bring a more productive work environments. The need for such workspace management tools has never been so urgent,” said, Doron Shachar, CEO of PointGrab Ltd. 

About TBS

Formed in 1994, Technological Business Solutions Ltd (TBS) specialise in the delivery of digital workforce management solutions built using its own TaskMaster Platform.

With over 24 years’ experience in developing software, TBS has become the world class partner of choice for many businesses embarking on their enterprise wide digital workforce management strategy.

About PointGrab Inc.Ltd.

Leveraging its ground-breaking sensing technology, PointGrab is pioneering the next generation of office workspace optimization solutions. Its flagship product, CogniPointTM, is a highly advanced facility management sensing solution which provides insight into occupant behaviour and space utilization, while ensuring individual privacy. PointGrab is taking the lead in this space and collaborates with many partners in the facility management and building ecosystems to deliver flexible and efficient solutions that improve commercial real estate business performance. PointGrab’s headquarters is located outside Tel-Aviv, Israel. More information is available at http://www.pointgrab.com; follow us on Twitter and LinkedIn.

TBS rolls out in UAE and Qatar

We have successfully delivered our first solution for Interserve International into the Middle East. The rollout of the TaskMaster solution has so far been in the UAE and Qatar, both new markets for TBS. 

It allows over 125 Interserve technicians to perform planned and reactive maintenance for their Alshaya contract. Alshaya franchise nearly 90 of the world’s best known retail brands, including Debenhams, Boots and Starbucks, and have 700 stores in UAE and 300 stores in Qatar. 

TBS has integrated with the FSI Concept Evolution CAFM solution to deliver the full mobile solution for Interserve International. The solution allows for the following:

  • Interserve staff training on TaskMaster
    Interserve staff training on TaskMaster

    Jobs generated in Concept Evolution and assigned to technicians which are then are received onto the technicians TaskMaster application, with status updates and data collected being fed into Concept Evolution as the job is progressed.

  • The technician can go through their tasks, add parts used on the job, add assets and record further work required.
  • The customer can view a summary of the work completed and add their comments and service rating before signing off the work.
  • Planners can view their technicians real time locations using the Management Console web applications.

iLINKS Innovations

At the annual iLINKS Innovations Conference, Samsung and TBS delivered an informative presentation on Smart Healthcare; exploring the challenges faced by the NHS and identifying how enabling technologies can be used to provide transformational change.

The session opened by detailing the challenges in the healthcare sector, with an emphasis on doing more with less and continually looking for ways of improving services provided by hospitals, doctor’s surgeries, care homes, domiciliary care, ambulance services and tele care services etc. This can be achieved by enhancing the patients’ experience and empowering the healthcare workforce. In the majority of cases, everything that can be done has been done and so it is a major challenge, and as a result any transformational change can only be achieved with the introduction of digital enabling technologies.

The session highlighted that over the last couple of years the implementation of technology in many sectors have:

  • Enabled new business models
  • Developed intuitive and disruptive new ways of working
  • Empowered the workforce and improved the workplace

The session went on to highlight the potential impact the following key digital enabling technologies could have in healthcare.

Cloud

Allows healthcare providers to store and process enormous volumes of data which can be analysed to:

  • Improve performance
  • Provide valuable insight
  • Improve the overall patient experience
  • Derive new ways of working as part of a business’s continuous improvement programme
  • Removes interoperability barriers

Mobile

Clinicians and frontline staff can be empowered by Cloud connected Tablets, Smartphones and Wearable devices to capture, and access, real-time data in care settings. Information from these devices can be used to:

  • Improve operational efficiencies
  • Deliver a consistent, compliant, levels of care
  • Improve the effectiveness of care
  • Enhance productivity

IoT

Allows data to be captured from assets, which can be analysed using data analytics and processed by a rules engine to automatically trigger and allocate tasks to:

  • Save time
  • Introduce new ways of working
  • Provide new levels of insight not thought possible
  • Provide real-time, crucial, information to key stakeholders to increase awareness surrounding the operations of the care setting and the patient

Conversation as a Service (AI)

This has the potential to transform the way we request help and services. Since this technology is now very capable, we will see a range of voice and messaging based business applications being developed over the short to medium term. From requesting assistance to making an appointment, conversation based services will provide user-friendly service that will:

  • Save time and money – with no requirement for user training
  • Improve operational efficiencies – with no human interaction required
  • Improve patient experience

With insight into these enabling technologies, and an understanding on how they are being used in healthcare, the audience were encouraged to participate in an ideation session; to uncover unique ways as to how these technologies could be used. The audience delivered some inspirational ideas, including:

  • The introduction of a nationwide mobile NHS App that would provide healthcare professionals (HCP) with vital access to information on the person’s health, by use of NFC technology; to ensure the appropriate care is administered. The first HCP would simply tap their device on the patient’s mobile phone to receive key information on the patient.
  • The implementation of wireless sensors on asthma inhalers to monitor the patients’ usage patterns and vital signs to optimise doctor visits and detect anomalies to improve care.
  • Using wireless sensors to provide the remote administration and monitoring of chemotherapy treatment for those cancer patients who live in remote locations with no local facilities. This would allow self-administration of the drugs with the control and monitoring being undertaken remotely by clinicians who can monitor the process and patient’s vital signs.
  • The enhancement of a way finding system in hospitals, which would use internal Wi-Fi Network and locations based algorithms to locate their exact position, via the visitors or patients’ Smartphones; to provide a visual system like satellite navigation to guide them to their target location in the hospital. The system could be extended further to include alerts when the patient leaves home so the hospital knows they are on their way.
  • The introduction of an auto-translation voice service, using AI services, such as Chatbot and Voice Recognition. This would remove any language barriers faced by non-English speakers, by automatically translating in real time, allowing the patient to describe their symptoms in their own language and be translated accordingly for the health care professional.
  • The wireless connection of sensors and artificial intelligence within the homes of those suffering from mental health issues to promote independent living, whilst alerting care providers of out of routine events, such as are they not getting out of bed, when they leave their home, when they return, voice activated reminders to take medication and wearables to monitor their emotional wellbeing.

With the success of the session, Samsung and TBS will be running exclusive Healthcare Innovation Workshops with Industry Providers; enabling these organisations to identify areas of their business that could benefit from deployment of technology.

If you would like to discover more on how enabling technologies could transform your healthcare services, or would like more information on running an Innovation Workshop with the potential of a Proof of Concept, please email rebecca.evans@tbsmobility.com

About Samsung Electronics Co., Ltd.

Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and semiconductor and LED solutions. For the latest news, please visit the Samsung Newsroom at Samsung inspires the world and shapes the future with transformative ideas and technologies. The company is redefining the worlds of TVs, smartphones, wearable devices, tablets, digital appliances, network systems, and semiconductor and LED solutions. For the latest news, please visit the Samsung Newsroom at http://news.samsung.com.

 

Futurescape: Today into Tomorrow

TBS are pleased to have supported Samsung at their latest Futurescape event, Today into Tomorrow. Held in London, Futurescape provided industry leaders with a glimpse into their future.

TBS exhibited across multiple experiential zones, demonstrating how businesses could adopt enabling digital technologies to transform their businesses.

TBS showcased a range of technologies, within the Wasted Time into Working Time Zone, including Mobile, Wearable, IoT, Voice Recognition and Chat Bots. Unsurprisingly, it was Chat Bots that got everyone chatting at the event; with industry leaders looking at ways they could harness Artificial Intelligence, both internally and in customer-facing situations.

The TBS Chat Bot demonstrated how Chat Bots could be combined with user friendly Mobile Messaging Apps, such as Facebook Messenger, Skype, WhatsApp or just simple text messaging. These intuitive AI services can be employed to automate customer self-service; from raising a job ticket where the Chat Bot guides the user through the process with natural language responses to complex interactions such as booking meeting rooms. Easy to set up and deploy, with a simple text or voice interface, Chat Bots can be used to:

o Save businesses time and money – with no requirement for user training

o Improve operational efficiencies – with no human interaction required

o Increase sales and improve customer experience

Additionally, TBS exhibited in the Healthcare Zone, demonstrating how healthcare agencies could adopt enabling digital technologies to transform independent living. By deploying wirelessly connected sensors throughout the homes of the elderly, and connecting sensors to physical assets, such as kettles and keys, TBS demonstrated how stakeholders can be empowered to monitor and observe the elderly within their home, remotely and in real time. Using the data that is fed back from a range of sensors, including movement, temperature and presence, a profile can be created of the elderly person which is based upon their day-to-day routine. Rules can then be defined, which are built around these daily activities, and notifications sent out to the stakeholder’s mobile device once the elderly person has carried out set activities. Additional rules can be established, should the elderly person not perform the defined activity, so that a notification can be sent to the stakeholder’s mobile device, alerting them to a change in routine, and hence, highlighting a potential problem.

Encouragingly for all, smart technology is helping facilitate the challenges innate to an ageing population by:

o Enabling the elderly and vulnerable to live independently for longer

o Guaranteeing peace of mind for primary stakeholders; if there is a problem, an alert is raised

o Providing stakeholders with relevant information to make informed decisions

o Reducing the pressure faced by healthcare providers by keeping the elderly in their homes.

Throughout Futurescape, it was clear that the ‘new normal’ is anything but normal, as it allows businesses to challenge the status quo. TBS have consistently challenged businesses to put their imagination to the test. Running Digital Transformation Workshops with key industry figures, TBS have helped businesses understand the true potential of technology and discover new opportunities.

If you would like to find out more information on our Innovation Workshops, or are keen to discover how Chat Bot services could transform your business, or would like more information on how IoT can transform your services, please email rebecca.evans@tbsmobility.com

May Newsletter – What’s New with TBS?

In the latest newsletter from TBS, we concentrate on productivity in the workplace.

Featuring our article inspired by the Stoddart Review, we look at TM Locate, that provides visibility of your workforce and what they are doing, and look at the latest technology from Samsung, the DeX docking station.

We also welcome Paul McGreggor, our new Customer Service Manager.

To view our Newsletter for May please click here.

To sign up to receive future newsletters, please email Rebecca.evans@tbsmobility.com

TBS Welcome New Customer Service Manager

TBS are pleased to welcome Paul McGregor as our new Customer Service Manager. Bringing to TBS a wealth of experience within mobile software and customer experience, Paul will ensure a quality level of service is delivered to our customers.

Paul commented “I am pleased to be working here at TBS as Customer Service Manager. TBS are at the forefront of innovation, and their passion and commitment to drive efficiencies for their customers, using the latest technologies, is second to none. I am looking forward to meeting existing, and new customers, and welcome anyone who has any queries to get in touch.”

Adding to Paul’s comments, David Dean, Operations Director TBS, stated “It is of upmost importance that our customers receive a superior level of customer service. Paul is bringing to TBS the required set of skill and knowledge to ensure that each of our customers receive this level of service. Paul will be a welcome addition to the TBS team.”

Over the next few weeks, Paul will be arranging visits with each of our customers. In the meantime, should you wish to speak with Paul directly, please call 07814 392100 or email Paul.Mcgregor@tbsmobility.com

Where are your Workforce?

Where are your workforce? Are they doing as expected? Is your exhaustive planning paying off?

Traditional tracking and location tools have tended to focus on the vehicle rather than the fieldworker, creating ambiguity when it comes to the exact location and current activity of each individual.

TBS’s TaskMaster Platform underpins proactive monitoring and management of the mobile workforce; giving you the much-needed visibility of where your workforce are, and more importantly, what they are doing.

Task Contextual GPS tracking, facilitated through the recently updated TM Locate module, allows you to see where your workforce are, and more importantly, what they are doing in context of your customer sites / job locations. Information displayed on the Console is configurable to your business needs, empowering the business to highlight any exceptions where things may not be going to plan – giving you the opportunity to do something about it in a timely manner.

Delivered via the TaskMaster Management Console, TM Locate can be used on the majority of web browsers, on PCs, tablets and phones to:

Support Proactivity – by displaying the job status of the user in relation to their location.

Enhance Customer Satisfaction – with automated notifications on your clients ETA, you can provide your customer with a detailed source of accurate information to enhance the customer experience.

Reduce Administration – by informing the customer instantaneously of their updates, if they call the office to request an update, the amount of calls and administration required to receive any update from the field are reduced.

Achieve SLA’s – by monitoring SLA’s in real time, you can ensure targets and deadlines are met.

With the launch of Version 2.0, and the additional new functionality, TBS are pleased to offer online demos of TM Locate. To request a demo, or to find out more information on TM Locate, please email rebecca.evans@tbsmobility.com

For more information on TBS’s TaskMaster Enterprise Mobility Platform, please click here.

Samsung DeX – Turning any Place into a Workplace

Technology has become the great enabler of our workplace. Workers no longer need to have a specific work location to carry out their operations and meet their goals. The latest release from Samsung looks set to be a game changer for those workers who are not confined to the office. The Samsung DeX lets you connect your Galaxy S8/S8+ to a monitor, keyboard and mouse, providing you with a seamless desktop experience that is powered by your phone.

With access to apps, the ability to edit documents and the capacity to deliver presentations from a phone, users no longer need to carry multiple computing devices. The Samsung DeX is the ideal platform for task oriented workers, such as supervisors, social workers, inspection and audit, police, social care, healthcare professionals, that spend 80% of their time away from their office or desk. These individuals, who not only require real-time visibility, awareness and access to information that a Smartphone can deliver away from the office, but also the ability to undertake more detailed work when back at their place of work, will be empowered by the Samsung DeX.

Designed to improve levels of productivity for mobile professionals, the Samsung Galaxy S8 and DeX are fully compatible with TBS’s Enterprise Mobility Platform, TaskMaster, and caters for the mobile workforce that require transparency, accessibility and keyboard entry for certain activities.

With the recent release of DeX, Samsung have now made it possible for businesses to turn any place into a workplace.

For further information on how Samsung DeX can improve efficiencies within your business, please email Rebecca.evans@tbsmobility.com