Welcome to the September 2018 edition of TBS SmarTalk. In this edition we explore how voice-driven technology is driving business through the latest frontier, we talk about how we teamed up with Shell UK to create a solution to digitise its existing platform inspection regime, and read the latest news on our ground breaking soil moisture testing solution.
We have successfully delivered our first solution for Interserve International into the Middle East. The rollout of the TaskMaster solution has so far been in the UAE and Qatar, both new markets for TBS.
It allows over 125 Interserve technicians to perform planned and reactive maintenance for their Alshaya contract. Alshaya franchise nearly 90 of the world’s best known retail brands, including Debenhams, Boots and Starbucks, and have 700 stores in UAE and 300 stores in Qatar.
TBS has integrated with the FSI Concept Evolution CAFM solution to deliver the full mobile solution for Interserve International. The solution allows for the following:
Jobs generated in Concept Evolution and assigned to technicians which are then are received onto the technicians TaskMaster application, with status updates and data collected being fed into Concept Evolution as the job is progressed.
- The technician can go through their tasks, add parts used on the job, add assets and record further work required.
- The customer can view a summary of the work completed and add their comments and service rating before signing off the work.
- Planners can view their technicians real time locations using the Management Console web applications.
TBS Managing Director Steve Reynolds says companies must embrace the new digital landscape…
It’s been a decade since the global recession and those that survived came out of it leaner and sharper. Yet we are again plunged into a time of uncertainty, a time where businesses are reporting a large increase in people costs.
Facility Management companies are being challenged by shorter contracts, tighter margins and an increasing cost base driven by Brexit, living wage increases, pension reform, the apprentice levy and future foreign labour restrictions.
At the same time they must improve process compliance, productivity and efficiency of the workforce, whilst reducing operational costs and providing transparency to customers who want the confidence that that services are being delivered to the highest standard; helping to differentiate on the quality of the service rather than lowest cost.
When looking at how to meet those challenges, simply changing their processes is no more effective than re-arranging the deckchairs on the Titanic. For Carillion is was too late, but it need not be for everyone.
FM companies must though embrace technology and take advantage of the huge advances that can help them save money and improve efficiencies.
At a business I visited recently, they were still operating the same people-centred system as they were 20 years ago. With their sector in financial crisis, they are facing huge challenges, but this is where technology can be an enabler.
The Carillion collapse has served as a wake-up call to businesses which understand that simplytweaking their processes won’t work, and thatsomething more radical and innovative is needed.
‘Business as usual’ to ‘Innovation as usual’
We at TBS are constantly assessing enabling technologies, exploring the positive impact they can have on our customers, and assembling these component parts in a unique way, while focussing on the workforce needs and delivering transformational change that adds real value andcost savings to businesses; thus turning ‘business asusual’ into ‘innovation as usual’.
Welcome to the June 2018 edition of TBS SmarTalk. In This Edition:
- Facilities Management – we focus on how companies must react to Brexit and the changes that are coming to the industry
- Case study – TBS teams up with Mitie and Samsung to deliver FM solutions
- Our new 3-step Advice Line
- TBS rolls out in the Middle East
Technology has become the great enabler of our workplace. Workers no longer need to have a specific work location to carry out their operations and meet their goals. The latest release from Samsung looks set to be a game changer for those workers who are not confined to the office. The Samsung DeX lets you connect your Galaxy S8/S8+ to a monitor, keyboard and mouse, providing you with a seamless desktop experience that is powered by your phone.
With access to apps, the ability to edit documents and the capacity to deliver presentations from a phone, users no longer need to carry multiple computing devices. The Samsung DeX is the ideal platform for task oriented workers, such as supervisors, social workers, inspection and audit, police, social care, healthcare professionals, that spend 80% of their time away from their office or desk. These individuals, who not only require real-time visibility, awareness and access to information that a Smartphone can deliver away from the office, but also the ability to undertake more detailed work when back at their place of work, will be empowered by the Samsung DeX.
Designed to improve levels of productivity for mobile professionals, the Samsung Galaxy S8 and DeX are fully compatible with TBS’s Enterprise Mobility Platform, TaskMaster, and caters for the mobile workforce that require transparency, accessibility and keyboard entry for certain activities.
With the recent release of DeX, Samsung have now made it possible for businesses to turn any place into a workplace.
For further information on how Samsung DeX can improve efficiencies within your business, please email Rebecca.email@example.com
TBS are pleased to have supported industry partner Vodafone at their recent thought leadership event, Transform the Workplace. Hosted at The Brewery in London, the event brought together industry experts who examined the role technology plays in achieving workplace transformation; delivering invaluable insight into the ways businesses could harness technology within their workplace to improve efficiencies.
Steve Reynolds MD of TBS discussed how Wearables, IoT (the Internet of Things) and Voice Recognition Technology (Conversation as a Service) could be used in the workplace to:
o Increase productivity and efficiency of the workforce
o Engage and empower employees
o Generate a competitive edge
o Retain and attract new talent
o Enhance operational efficiencies.
Following on from recent research in The Stoddart Review, which highlighted the importance of the workplace on workforce productivity, it was fitting to have leading FM provider Mitie speak about their innovation journey with TBS. Providing delegates with a vision into their future workplace, Mitie explained by deploying IoT within their clients’ workplaces has automated what have been traditional people centric processes, thus introducing new ways of working and workplace transformation; ultimately improving operational efficiencies and empowering their workforce.
Keynotes were delivered by Vodafone and Samsung, with a clear message supported throughout the day that Mobile, Cloud and IoT are the keystones to a digital transformation strategy, and these will differentiate you from your competitors.
Considering the above, TBS will be hosting Innovation Workshops with businesses keen to understand and identify areas of their business that could benefit from the deployment of IoT, Wearable and Voice Recognition Technology.
If you would like to find out more information on our Innovation Workshops, please email firstname.lastname@example.org
To view TBS’s commentary on the Stoddart Review and to learn more on the role of IoT technology in the workplace, please click here, or to see TBS in action at the Transform the Workplace Event, please click here.
The Stoddart Review published in December 2016, raises awareness among business leaders of the importance of the workplace and the effect it has – both positive and negative – on the performance of the workforce. The Review aims to encourage executive leadership teams to investigate how well their workplaces are contributing to the success of their organisations; looking at ways to improve workplace efficiency.
Raising productivity levels is an essential part of delivering stronger economic growth. Improving the use of any workspace could give a modest, but significant boost in productivity.
The research in the Stoddart Review has uncovered an explicit link between how well a workplace supports the activities that employees undertake in their role and the employees’ perception of how much their workplaces help them to work productively.
The influence of the workplace on performance has been hidden, yet small rises in productivity are significant and worth pursuing.
Within the report, Duncan Weldon, BBC Newsnight economics correspondent, gives his view of how a increasing productivity by 1% would benefit us all. He writes that it would:
• Add £20 billion to our national output
• Reduce the annual government deficit by around £8 billion
• Add £250 a year to the average wage packet
• Increase annual profits across the country by almost £3.5 billion
Modern businesses need to be agile to survive and the workplace needs to keep pace with this. The clear message is that the right investment in technology and workforce will make a difference to improve workplace efficiency.
IoT technology and its role in the workplace.
Clearly over the last decade technology has played a significant role in creating an effective workforce. The use of desktop computers and Smartphones now play an intrinsic role in the way we generate and distribute information.
However, we are only just starting to come to terms with the impact the workplace has on our overall productivity. Until recently this has not been something that could be analysed because the data simply did not exist. With the advent of the Internet of Things (IoT) low cost wireless sensors it is now possible to using data analytics and visualisation tools to measure and assess their impact of the workplace on the workforce.
Using movement sensors and iBeacons with location algorithms it is now possible to capture information on how staff inside the building interact with each other and utilise everything – hot desks, energy use, coffee machine use, washroom use and more. Using this business insight, internal changes can be implemented to improve the workplace environment to make it a more effective place to work, provide the appropriate facilities and ultimately reduce costs whist increasing productivity.
Adding conversation as a service or voice recognition to the mix has the potential to transform the way we request help and services. Simply asking for a coffee machine to be replenished while stood next to the coffee machine will be automatically recognised and a service request generated to a member of the team to replenish the machine, is just one example of what could be achieved.
IoT is seen as the next big thing and has the potential to completely disrupt the traditional people based processes, from triggering a workforce service request to empty a bin that has become full, to collecting urgent mail from a sensor enabled tray. These new data points can be analysed to improve performance, provide valuable insight and derive new ways of working as part of a continuous improvement programme.
Our approach is to explore the impact these technologies will have on organisations, together with their key business stakeholders. Starting small and quickly deploying a proof of concept, the focus is on specific business benefits. This can create a sense of urgency to concentrate on digital innovation and to practically demonstrate how technology can underpin this.
When the investigation stage is complete, there will be enough data to make an informed decision on whether to proceed with the innovation or to revisit the requirements.
Improve Workplace Efficiency
If you are looking to improve workplace efficiency within your organisation or are looking to gain a greater understanding of the impact of these enabling technologies, and want to find out how TBS can assist you with your mobile strategy, please email email@example.com
To view the Stoddart Review in full, please click here.