Where are your Workforce?

Where are your workforce? Are they doing as expected? Is your exhaustive planning paying off?

Traditional tracking and location tools have tended to focus on the vehicle rather than the fieldworker, creating ambiguity when it comes to the exact location and current activity of each individual.

TBS’s TaskMaster Platform underpins proactive monitoring and management of the mobile workforce; giving you the much-needed visibility of where your workforce are, and more importantly, what they are doing.

Task Contextual GPS tracking, facilitated through the recently updated TM Locate module, allows you to see where your workforce are, and more importantly, what they are doing in context of your customer sites / job locations. Information displayed on the Console is configurable to your business needs, empowering the business to highlight any exceptions where things may not be going to plan – giving you the opportunity to do something about it in a timely manner.

Delivered via the TaskMaster Management Console, TM Locate can be used on the majority of web browsers, on PCs, tablets and phones to:

Support Proactivity – by displaying the job status of the user in relation to their location.

Enhance Customer Satisfaction – with automated notifications on your clients ETA, you can provide your customer with a detailed source of accurate information to enhance the customer experience.

Reduce Administration – by informing the customer instantaneously of their updates, if they call the office to request an update, the amount of calls and administration required to receive any update from the field are reduced.

Achieve SLA’s – by monitoring SLA’s in real time, you can ensure targets and deadlines are met.

With the launch of Version 2.0, and the additional new functionality, TBS are pleased to offer online demos of TM Locate. To request a demo, or to find out more information on TM Locate, please email rebecca.evans@tbsmobility.com

For more information on TBS’s TaskMaster Enterprise Mobility Platform, please click here.